Campcation Partner Terms

Campcation acts as an intermediary and technology provider for bookings of campsites, motorhome pitches and related accommodation services. Campcation is responsible for transmitting bookings and providing booking confirmations to the guest. The Campsite Owner is solely responsible for the accommodation and services offered, including but not limited to availability, pricing, cancellation terms, descriptions, images, rules, taxes, legal compliance and on-site fulfilment.

The Campsite Owner is responsible for ensuring that all information displayed via Campcation is accurate, complete and up to date at all times. This includes, but is not limited to, descriptions, prices, fees, availability, facilities, check-in information, house rules and cancellation terms.

If the Campsite Owner is connected via a third-party PMS, channel manager or integration partner, Campcation is entitled to rely on the information provided through such connection. However, the Campsite Owner remains fully responsible for ensuring that this information is correct and properly configured.

If a confirmed booking cannot be honoured due to circumstances within the Campsite Owner’s control, such as incorrect availability, overbooking or configuration errors, the Campsite Owner is responsible, at their own expense, for providing equivalent accommodation or another reasonable solution for the guest. Campcation may assist in the dialogue but is not the provider of the accommodation service.

If a guest submits a complaint or claim relating to a booking, the Campsite Owner must, without delay, inform Campcation to the extent the matter may affect the booking, the guest or Campcation. The Campsite Owner should first seek to resolve the matter directly with the guest. Campcation must be given the opportunity to assist in the dialogue or mediate with the aim of reaching a reasonable solution.

The Campsite Owner is responsible for the cancellation terms that apply to each accommodation offer.

For sites connected via third-party integrations, Campcation may display and apply the cancellation terms provided via such integration. Otherwise, the Campsite Owner is responsible for configuring cancellation terms in Campcation’s system.

If no cancellation policy is provided, Campcation’s standard policy applies, under which the guest is entitled to cancel free of charge until 00:00 two days before the check-in date. In such cases, the booking amount is refunded less Campcation’s commission.

The cancellation policy shown at the time of booking applies to that specific booking.

Campcation is entitled to retain its commission even in the event of cancellation, unless Campcation decides otherwise in a specific case. In exceptional cases, Campcation may decide on a full refund to the guest, in which case Campcation will also waive its commission.

In the event of overbooking or other errors within the Campsite Owner’s control, the Campsite Owner is fully liable towards the guest, including for any resulting costs.

Unless otherwise agreed, a commission of 15% of the total booking amount applies. The commission includes payment transaction fees and standard costs for the payment solution, including Stripe Connect.

The Campsite Owner sets their own prices. If prices on Campcation are less favourable than in the Campsite Owner’s own channels, this may affect visibility and ranking.

Payouts are normally made weekly via Stripe Connect for bookings where check-out took place at least one week earlier. Payouts are made without any minimum amount threshold.

Campcation is entitled to withhold or offset payouts in connection with, for example, refunds, chargebacks, disputes, suspected fraud or technical errors.

Campcation is entitled to market and distribute the Campsite Owner’s offers through its own channels and partner networks.

Campcation decides how offers are presented, ranked and displayed. This may be influenced by factors such as price, availability, content quality, conversion and guest experience.

The Campsite Owner may not promote external booking platforms via Campcation without written approval.

The Campsite Owner retains ownership of its content but grants Campcation a global, non-exclusive, royalty-free right to use the content for the purpose of operating and marketing the platform.

The Campsite Owner is responsible for holding the necessary rights to the content and shall indemnify Campcation against claims related thereto.

The Campsite Owner may only use the platform within the scope of its business operations and may not commercially reuse data or content without written approval.

The Campsite Owner may not use automated methods to extract data from the platform or circumvent technical safeguards.

The Campsite Owner may not provide illegal, misleading or offensive content.

The Campsite Owner may not take actions that place a disproportionate load on the platform or its infrastructure.

Campcation is entitled to take necessary measures if the Campsite Owner breaches these terms or uses the platform in a way that may cause harm or risk.

Such measures may include limiting functionality, unpublishing content, pausing bookability or withholding payouts.

The agreement applies until further notice.

Termination does not affect already confirmed bookings.

The Campsite Owner may pause future availability but remains responsible for existing bookings.

Campcation is entitled to update the terms. Continued use constitutes acceptance.

Campcation may send relevant communication related to the cooperation.

The Campsite Owner is responsible for ensuring that personal data is shared lawfully and that the individuals concerned have been informed in accordance with applicable law.

Campcation provides the platform without any guarantee of uninterrupted operation.

Campcation is not liable for indirect loss or damage.

The presence of third-party services does not imply that Campcation endorses them.

The Campsite Owner shall indemnify and hold Campcation harmless from claims related to breaches of these terms or to the services provided.

In the event of a breach of these terms, Campcation is entitled to seek injunctive relief.

Swedish law applies. Disputes shall be settled by the District Court of Stockholm.

Provisions which by their nature are intended to remain in effect after termination shall do so.

Notices are to be sent to: Campcation AB, 559476-3129, Götgatan 48, 118 26 Stockholm, partners@campcation.com